Since we opened our doors in 2006, we’ve backed our work with one of the most liberal refund policies in the profession. The invaluable feedback we’ve received through this policy has led us to abandon many common practices, develop our own best practices, and produce higher levels of client satisfaction as a result. Over time, we hope that our ethos of continual improvement will define a new standard for hypnotherapists worldwide.
Our guarantee: If you are not satisfied with the quality of the sessions that your hypnotist has completed, and we can’t offer a better resolution to your complaint, we will refund up to three sessions in full. To qualify for a refund, you will have to provide a specific, actionable complaint that describes where your sessions did not meet your expectations, and which could prevent future clients from experiencing similar dissatisfaction. This policy covers everything that your hypnotist is directly responsible for, such as their thought process, communication and professionalism. It does not cover anything outside of our control or that’s a collaborative effort, such as your final results.
We offer this policy in good faith and require our clients to engage with us in the same spirit in order to have the best chances of success: you must be open and honest during your intake, set your expectations to match what we describe in your treatment plan, and consider this refund policy to be a last resort when there’s no better option, since it terminates the hypnotist–client relationship. Guarantee or not, you should set your mind on success rather than failure and embrace your crucial role in the process of changing your own perspectives or behaviour. If you request a refund, your complaint has to be truthful, critical and aligned with our goal to improve the experience of future clients.
This policy applies to sessions that you have completed and paid for. If you are not measurably hypnotized in a first session, we do not charge for the session in the first place. Prepaid sessions that have not yet been completed are fully refundable upon request (subject to our 24-hour cancellation policy).
Non-qualifying complaint: “I’ve had an unexpected bill come up, so I’d like to have my past sessions refunded” or “I enjoyed my sessions, but hypnosis didn’t work for me.”
As they are written, neither of these complaints explains how we failed to meet our obligations as hypnosis professionals or how our work could be improved. “Hypnosis didn’t work” could be caused by many things, most of which is not in our control, such as the influence of family members, unanticipated stressors or your own decision-making. If you cannot describe what we did wrong, like in the qualifying example below, our refund policy does not apply.
Qualifying complaint: “I mentioned that I’m a vegetarian during my intake, but in my third session, my hypnotist included poultry among the foods that I can enjoy. It made me feel uneasy and I couldn’t concentrate after that. Unfortunately, that one comment seemed to taint everything else that was said, and I’m going to have to go elsewhere. You should keep better notes about people’s dietary restrictions!”
This complaint describes a fault in something that we do have control over, and it will result in a prompt refund, our apologies and a change to our procedures.
We hope you can appreciate how the finer points of this policy can help us to become a better hypnosis centre, while preventing abuse of our goodwill and correctly identifying you as the person most responsible for your own change.
Last updated June 1, 2021.